If you have provided incorrect information such as delivery address, email address or telephone number etc. Please contact our customer service as soon as possible so they can manage to change your information prior sending your order. Unfortunately if the incorrect information affects the delivery of your package and your order is already sent out before you contact our Customer Service, as a customer you're responsible for the extra costs that may occur.
Unfortunately, we can't make changes to an existing order, but if you contact us as soon as possible, we may be able to cancel the order before it leaves our warehouse. Then, after the order has been cancelled, you can go back in and place a new order with the correct items. This way, you can avoid being billed for two orders.
If you wish to cancel your order before it leaves our warehouse please call us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email.
If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us , to see if we have received an order in your name. We're happy to fix the email address on file and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.
If you haven't received your order, please first check if you have provided us with the correct information. If you have provided correct information contact our Customer Service by clicking here and we will help you.
In the event that products are returned to us due to customer failing to pick up their package, we charge a £15 fee. This covers shipping to and from you, as well as handling and restocking of products.
The first attempt is always home delivery but if you're not home the freight company will leave a note on your door with more information.
We pack your order as soon as possible and ship it from our warehouse located in United Kingdom. Delivery is normally within 1-3 business days from the order date. We aim to dispatch your order within one day of your order being placed, however please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.
IS THERE A FEE FOR RETURNS?
The customer has to pay a return fee. The customer is responsible for all return costs. Note that the parcel must be sent as a traceable package. Please keep your receipt and your tracking reference until you receive confirmation that we have received your return.
Unfortunately, we cannot offer the right of return or exchange on personalised posters printed to order.
HOW DO I EXCHANGE A PRODUCT?
If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.
- Email address that you used when placing the order
- Order number
- Customer name
- Product number
- Photo of damaged or incorrect item.
- Photo of your package, if that is possible
Our customer service team will get back to you shortly
HOW WILL I RECEIVE MY REFUND?
If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal, we refer you to them for more information. Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren't met, we will deduct the discount from your refund.
HOW DO PERSONALISED PRINTS WORK?
Personalised posters allow you to customise your poster to produce a unique product made specially for you. Choose the design you’re interested in, write the text you want on it, then add it to your shopping cart and complete your purchase. Your poster is then printed to order and sent home to you. Note that if you also order other items, you may receive two deliveries as they are shipped from different warehouses. Unfortunately, we cannot offer the right of return or exchange on personalised posters as they are printed to order.
Our posters cannot be ordered in other sizes than those listed on the website. Unfortunately, we also don't print customers' own designs.
- SIZE GUIDE
A9 - Fridge Magnet 7 x 4.5 cm / 2.75 x 1.77 inches
A6 - Greeting Card - Folded Card -10 x 15 cm / 4 x 6 inches
A6 - Print - 10 x 15 cm / 4x 6 inches
A5 - Print - 15 x 20 cm / 5.8 x 8.3 inches
A4 - Print - 20 x 30 cm / 8.3 x 11.7 inches
A3 - Print - 30 x 40 cm / 11.7 x 16.5 inches
HOW CAN WE HELP YOU?
Can't find your question? Get in touch with us and we will help you!